If you have to remember what we talked machine learning AI today is not something that's come around today, right? What has changed today is our ability to store enormous amount of data economically. Number two is the processing speeds we have today. You know, you want a search bar before you type, your third word is already telling you what it should be. So think about it. And there are millions of people doing it at the same time, any second. And the third thing is the speed of transmission of information.

I think those three in combination literally are the most fertile ground to bring AI to life.

And that's what we've essentially done. But be mindful that when you're doing things at that speed, there are things that could happen which go out of your control.

And of course, very often a financial product, or some finances around this will be the consequences of what you're trying to buy or get in your life. And so that's really the approach that we've taken with our algorithm as well, that allows us to predict how much money a customer will earn over the next five years. And we've developed in essence, a platform on progress that allows users to set up financial goals and find personalised paths to either earn safe abode the way to the goals. And basically at ProGrad we use, as I mentioned, our proprietary models that matches users with solutions from different providers that could help them achieve their targets, including side hustles, flexible work saving accounts, credit card, car finance and many more products.

All of this with the idea that a customer never comes to progress looking for a specific product. Unlike other websites, where you come to your website, looking for specific credit card specific alone, we really think this approach will want to educate young people on different financial topics, and then really serve them with the right solution for their problems or for their goal. So customer can come to ProGrad, tell us 'ProGrad, I'm looking for £5,000 to buy a car'. Awesome, how can we help you get this? Yes, car financing is one option but can we maybe have a combination of you earning a bit of money through one of our partners, on top of you saving a bit of money and you borrowing a bit of money? All of this will allow you to find the most optimal way for you to have a solution to your needs.

It really started in analytics when I first joined. And I think for me, as you know, if you want to learn, strong analytics really helps you to make better credit decisions. So we really worked with Experian on scorecards, but we built out a very strong analytics capability in the business. I guess that goes from the data warehouse through to the frontend with dashboarding and all the analytical tools that you use, as well as, like the actual people capability that we bought in.

And it's helped us to understand our loan portfolio performance at a very granular detail and be able to tweak our scorecards very, very, very quickly to respond to to any credit risk portfolios to be seen. And it's helped us from a margin perspective has certainly helped us a lot to grow the business sustainably.

At the end of the day, what happens is that all the companies that were doing peer-to-peer lending, had to stop because the business model was not able to continue in the way the central bank wanted to do it. Fortunately for us, we were able to keep up our business: we already had a really good platform, that today is a loan management platform that we are offering to banks, to startups, financial institutions, to onboard to originate new credit lines, and to administrate manage those loans.

So basically from 2018 to today, and we will continue on this path: developing and selling our loan management system as a software as a service.

And beginning with Prezzta, what we're trying to do here is try to think and trying to innovate and help people. And as we like to say, without a doubt, we help to develop the FinTech industry.

I mean, it's all a matter of perspective. Actually Creditinfo, in relation to the Experian and TransUnion and so on and so forth, is not as large. However, Creditinfo is a very fast growing organisation, and their focus is very much on emerging markets. And that was the piece that was really attractive, you know, the over encompassing idea is Creditinfo's focus is on providing access to finance within the emerging countries.

That was the main driver for me. This call to work with countries, to work in the parts of the world where everything is so dynamic, everything is so fast-moving, you take an action and you see immediately the impact of that one, you roll up your sleeves and you just basically get on with it.

I had to borrow a lot of money from my peers to be able to pay my rent. Which, as you can imagine, was not a very pleasant experience. Because you have to ask, 'can you lend me a little bit of money here, a little bit of money there' and have to remember who you borrow money from.

And I was dreaming of having an application that could solve these kinds of issues for me. And back then Tinder was already popular among kids, if it can say so. But there was no Tinder-like application to just match with people for the sake of borrowing money from them. I ended up building it myself after not finding it available.

It's been four years since I started building Lendwill, and it is extremely difficult to build a good peer-to-peer lending platform that would allow individuals to borrow money from each other. So I can understand why there had not been any product that I wanted back in the day because it's really hard!

We are on the tip of the iceberg. We have no idea where this is going to end. It's endless the level of opportunities here, and it's going to need to be fueled with credit.

I think the key is to bring the approaches that have been here for millennia, but in reality, cross them also with the new technology. We don't have to have centralised banks performing all these kinds of operations or pawnshops, as we have in the past we can have this retail approach it is going to be a very interesting exploration that we are doing in other companies are going to explore the market also in bring completely marvellous solution.

So we are super excited in reality, on top of the innovation dream on top of building the next frontier for finance, it also has this deep meaning of helping people that work with different rules typically don't have access to banking. If we look into the most Western countries, this now is a niche product for very specific purpose. But in the future, we will have people on countries where this kind of solutions, help them maybe to fulfil the dreams that they have, can be life changing.

And so in this instance, Brendan, you decide, you know, I really want to get out of the podcast space. I want to get into making movies. You take your money and you go and make a film in Georgia - every dollar or you spend in Georgia in a specific way, you're eligible to earn a tax credit.

The problem with that tax credit that you would earn is that you don't have any tax liability in the state, and so we're going to move it to Coca Cola or Home Depot or Delta, or one of these big players that want to reduce their tax liability.

The hot take on someone like Elon Musk, is everyone thinks Elon Musk sells cars. Elon Musk is a broker of tax credits. That's it. Tesla is incredible company, but his core business is the spread business of tax credits. This tax credit economy, creates 1,000s of jobs, brings tourism brings art and culture to the state. It does so many positive things to the United States and specifically to these local state economies.

So we did this that at the beginning, the very first experiments, the very first beta test, is if you want to borrow from Credilikeme, you need to post on your wall and have 10 friends vouch for you.

And then, like that, we came up with this term of crowdsourcing your credit score.

Definitely, that was non-scalable.

It was challenging, operational wise, but we learned a lot of the willingness, we learned a lot about the willingness of people to prove they're credit worthy when there isn't enough information. And we learn that if we create this circle of trust with our user base, they would be willing to share stuff with us.

I'm a firm believer of being mortgage free should be achievable for everyone.

It shouldn't just be for the wealthy because just the concept if you go to like www.sprive.com, just three pounds a day, five pounds a day, you'd be amazed that if you just regularly chipping away the impact that it can have.

The next feature that we're launching next month is this concept of Shop with Sprive, so everyone has to go to their weekly grocery, whether it's Morrison's or M&S or ASDA and so every time you shop with Sprive, using this Sprive app, you went to Morrison's you spent a £87 on your weekly shop, you then pay that via the Sprive app, you get a code that comes up, which you're going to use at checkout to pay for the basket and immediately get extra cash that goes towards helping you pay off your mortgage faster. It's almost like cashback on steroids.

The refugee population is very much not a monolith, right. In fact, it's a very diverse group. It's 90 million people who broadly are all tied together by the fact that they've been forcibly displaced from their homes, whether to another country - and thus have become refugees - or within their existing country - and are those internally displaced. So if we're looking at this population of 90 million people, similar to any other kind of group or population of the size, the needs are going to be diverse and differ from different people and from different communities.

Refugees come from different socio-economic backgrounds. They are or were doctors, lawyers, restaurant workers, employees, brothers, sisters, mothers, fathers, and so on. And so we often see in the media this image of refugees in a refugee camp, living out of a tent - for many refugees, that's not the reality, right? They've settled in a city or a town or a village. They're not in a camp where they're receiving direct humanitarian assistance, they're looking for opportunities to start small home-based businesses, retail out of home, selling food products, sewing businesses, and so on. Many are looking to start small shops or kiosks even refugees in camps, right?

There is a mix, but the really large crypto holders tend to be ones who were just very early to the space. They are an underserved market and a lot of their holdings remain in crypto.

A lot of these people didn't get into crypto to then move back into fiat, they go into crypto because they think they're going to stay there for the rest of their lives. So it's more that they're dabbling in the world of fiat, but living their lives in crypto as opposed to the reverse. |That's the kind of odd customers that, I say odd customers, is the kind of customers that we're seeing that typical banks just don't have exposure to which I think will make it quite an interesting space in the future. Especially if they begin to move into the space themselves.

Because again, credit scores really don't resonate well for that customer, but the fact that I can access more loans and more services from the bank makes a lot of sense, right?

So, the messaging itself can we change, make it more people friendly, make it more empathetic, again, is is an important factor that we keep working on. So understand the behaviour the formats, the messaging, and then devise and develop a complete strategy around customer engagement, what is the life cycle that we can build? So segment and perhaps micro segment the customer and build optimised life cycles for these micro segments of customers that we are onboarding and all that is to ensure that these people understand their loans make their payments on time?

There shouldn't be any instance where you know we have to limit the access to the device. So the idea is never to reach that hence, how do we use AI and ML to create very effective and efficient life cycles, messaging journeys for these people. So that, you know, the delinquencies are in check.

The learning aspect is probably the most important we eat volatility for breakfast, we make love to volatility!

That right there describes our structural - and I think unassailable - advantage in a world that has suddenly become quite a bit more volatile than it has been for the last number of decades, under which my friends in the conventional 1.0 version of the bureau's operate. And global interconnectedness or the globalisation of economies means that things happening in the Ukraine, from which my ancestors hail, to the gas pumps in North America is a pretty direct connection. And so whether it's gas pumps or groceries that are becoming much more expensive, you have consumers feeling it.

And therefore, to my lender customers, those same consumers need to be scored properly in the fullness of all of the environmental macro factors, as well as the micro factors down at the borrower's level.

That's the way this has been for the last 20 years in the United States. And it's only the last five years that things have really kind of changed. Unfortunately, we've been at the front of it, we're enabling the bank account opening. So a bank account origination for any companies within the United States that are looking for bank accounts, either in hemp hydroponics, cannabis, any kind of frontier industries, those kinds of markets are very difficult for those guys to get bank accounts, we have multiple banks, we can introduce them to and then on the backside, where we make our money is in the lending process.

So when somebody like Brendan wants to expand his store, or he wants to go grab some inventory, or he wants to buy some lights, and he needs to finance it, you'd come back to Payzel all after you've gotten your bank account all squared away, and you'd say and I'd like to have some access to some lending.

It's one of the areas that we do differentiate ourselves, and it's something that we have built up over the last 10 years. So we are in over 45 countries at the moment, representing 45 countries, and what's significant about that is we've worked on obtaining various bank connections. So we've got over 13,000 bank connections over these 45 countries. And that's significant, in other words for some of the global clients that we've signed up, so when you move to a global client, and they want to use open banking, that richness of data over to three countries that don't necessarily have to start from scratch, and especially if they've partnered with a global decisioning provider decision system provider, we can then facilitate the same relationship and agreement across various countries. So that's something we worked very hard on doing.

So it's not just UK-based.

It's a good point that you make because I think that that's a very key differentiation. Alternatives will make money by consumers not paying, we make money by consumers payng us back. It's about using it in the correct fashion -customer defaulting, right, we're not making interest, we're not compounding that interest. So for us, it is ensuring that the customer remains within their spending limit, budgeting properly and using the platform in a responsible manner. In that way, our our vision and what's what's healthy for the consumer is very much in line.

So I think in the beginning of this business, we realised that we have to put in some real time in order to prove that with potential customers. So we've been at it for just slightly over two years. And we're able to not only back tests from source data, but actually test or run our models on real data.

And the results have been quite impressive, if I say so myself, we're happy with that confidence of 86%. We do provide then a boolean results where you know, it's a Yay or Nay, We realise we don't want to reinvent the wheel with another score that one has to contend with.

and I just said, from my perspective, as someone who used to leave her credit reports - once I finally got the courage to even request a credit report - on the counter for weeks, because I was too scared to even open it.

And what I'm hearing on the flip side is that there's just not enough education around what lending even means, or what interest rates even are, or how that affects you.

I just did a segment for Good Morning America, where I was breaking down interest rates, and they said, 'oh, we didn't know that just because interest rates go up on credit cards, it's not all bad. It also goes up at the bank, that's cool'.

So Simon talked a little bit earlier about us being impact focused since day one, and our pivot to our expansion into this HR space has expanded that value to include the actual employer. So we know that employees have this issue with cash flow, and that on demand pay can help them a lot. And we need the employer on board in order to do that, we have to go through the employer. And what we were finding is that, as Simon said, the employer wasn't seeing any direct benefit in it for themselves.

But if you actually just talk to the payroll team - the very people that you're trying to sell this on demand pay product to - very quickly you find out that they are really inundated with manual processes, and they spend their lives doing repetitive tasks. One of the biggest ones we found is payslips. So in the very early stages of this product idea, we came across a corporate that prints 18,000 payslips every single month, carrying them around the country to the various branches. And it just completely blew our minds that this was the case.

So here you had a market where we needed a little bit of cooperation from payroll in order to offer an on-demand pay product, but we had the ability to save payroll literally days of work every single month by taking those payslips and offering them on our exact same channel, which is via WhatsApp. And so what we found was that these two products were actually really complimentary, they could sit comfortably in one sale together.